SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Awesome fast delivery-only 12 days!! The quality is fine, all as in the description! It is not the first time i order from this store and is always satisfied with both quality and delivery, and price. All super, product and seller recommend!
The order came very quickly! Dress divine! Thank you)))
Cute dress, the material is pleasant., looks great. Skirt without lining. The size was selected according to the size grid, everything is ok. On height 162 cm length to the middle of the thigh (or just above), waist in place
The dress corresponds to the description. It came quickly. I ordered my daughter to add a review later after fitting.
With the store did not communicate the track was tracked, delivery to st. petersburg exactly a month. Delivered courier, packed very well. The dress for growth is 168 long normal, the fabric is staple, very thin for the summer i think the most.
The dress is excellent! I recommend! Fully corresponds to the description, there are no complaints about quality. The only thing is short (behind a little longer than the front, it saves), and the sleeves along the length back to back, and if you take more size, then in the shoulders will probably be great. Perhaps i will order even more size. But despite the length, i'm very happy with the dress. The fabric is normal, well ironed. After hand washing did not sit down. The store processed the order quickly and the delivery is also pleasantly surprised. My parameters are og 86, ot 67, shoulder width 36, height 165, dress size s.
The dress is of excellent quality, the threads do not stick out, there is no foreign smell. Size l, chose it according to reviews in the comments. Height: 164, parameters: 102-78-106, the village is perfect, the length is suitable, but at higher will be short. On the sleeves and waist tight elastic bands, which makes the dress of a universal size, if you lose weight will still be right.
Surprised by the speed of delivery. As it was noted in many reviews the dress is a little short but I took the largest size and i'll wear it with opaque tights.
The dress is excellent! I liked it, it came perfectly! Sleeves, in the shoulders, the length is all for me (although it would be more authentic, but to me the norms). Some threads stick out, but it's not critical, you can cut off. The seam to the cheek, the lock is stitched) the color is dark blue, the flowers are saturated, not vague! Everyone wrote that a little shines through, but not right, everything is adequate! For the summer evening is the most, and for the winter will go with warm pantyhose) in general for this price super dress! Delivery was weeks 2, the goods were sent quickly! To buy i recommend, you will not regret it! And yes, on my non-model parameters i took l, i wear 46, it turned out to me at the time, measuring of course everything is pre-measured. Tape. Height 170 cm, the length turned out above the knees, i'm comfortable :)
Beautiful. Good length, but cut slightly asymmetrical. Well packed. Beautiful Pattern