SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came for 3 weeks in barnaul. The quality is excellent, the size was a little expected more.
The order reached the rostov region on the 12th day. Packed in cardboard. Inside the bag are two bags with chinese air, so i think that implicit creases (which can be seen in the photo of other buyers) are not from the fact that the bag is wrinkled on the road, and turned out in the manufacturing process. The eyes do not catch, but not perfect, although for this money is very decent handbag-put wallet, keys, phone, passport, etc. Neat, small, but estate for small things-as i should have. Not tough, but keeps the shape. The length of the strap on the inside is fabric. The color is discreet and suitable for different. In general, the purchase is satisfied.
Good bag. Perfectly packed. A little pass yellow glue. And a soft toy, probably, as a gift.
Shipping fast, track tracking. Leatherette (pressed leather?) pleasant touch, texture on pig skin. The seams are even, there can not be protruding threads of speech, because. Everything is very neatly filled. Lining-dense and harsh material. Stitched perfectly! Pockets 4 pcs: two open, one with a zipper (entered the passport in the cover, stuffed with cards + two pens + pencil + flash drive), medium separation with a zipper. Handles folded for shipment, slightly stretched by hands and they took a normal look. Handle for carrying on the shoulder: the outer side is leatherette, the inner side is a dense ribbon of black color. The bag is neat, small, but capacious. The photo is noticeably a small jam, but straighten out i think. A4 sheet is applied for scale. Purchase is happy!
The goods came 14 days before the leningrad region, the purchase is satisfied. Color as in the photo. Track code is tracked.
the bag is really nice
The bag is cool! Fully corresponds to the description. Delivery three weeks to crimea. Was packed in a box with air bags, not wrinkled. There is a smell
Very, very cool bag. For this money is very good quality. Thanks to the store. I recommend
it's really beautiful ...I love the colour and also good quality bag.. thanks store
Bag just bomb!!!! I'm happy!!! Came for a month in gomel! Track tracked! The store on the box indicated the cost of $6 (belarusians will understand)). The bag was packed in a box. Inside the bag are two packages with air. Inside the bag are two separate compartments from each other. Bag though small, but very roomy!! There was no smell, i shook and immediately went. Thank you seller!!! 10 points!!!