SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is real. I recommend. The sizes 88/74/96 came perfectly xl.
I advise the goods and the store! The fabric slightly shines through, but dense enough. Take it will not regret. You need to order one size bigger than yours.
The order came in 23 days. Came well. Size xl just right. Seller thanks indicated the price below the actual at my request. I can recommend everything well.
The first time i ordered the size m for the parameters 90-65-88 was very uncomfortable .... In the chest pressed on the pope bulged... I ordered in size l, everything was perfect... Now gray will order the same.
To minsk for a month. Og-96, ot-69, ob-102.5-hl-good, but you can take hhl, because. Very lick))
Delivery month. On the parameters of the volume of the chest 80 cm, waist 65 cm, hips 90 cm took the size of xs-came as poured! Synthetic fabric, but dense, not transparent, stretches well. The height of 160 cm is great-the sleeves of normal length, the dress itself to the middle of the thigh. The dress completely fits, so that ladies with a dense figure or with obvious folds, i would not recommend this model.
Second dress. The first wrote m, not enough in volume, now wrote l, 90-70-90. The dress is satisfied, slightly loose, but well, in size, the sleeves are only long and wide at the bottom. Material cotton stretch tight, delivery fast.
The fabric is simple, accepted to til. Rosemir is truly pidiyshov. 88-70-90
Very cool dress. The fabric is pleasant. Fit well. Took the size s on the parameters 88-64-96. One minus is the smell, smells of vinegar. And so everything is super
I ordered 13.11. From the great novgorod 28.12 came. The track almost did not serve. The store is not very sociable. Size took m (read reviews) and did not regret that took on size more than usual. My height is 150. Quality is good. I'll order gray more. The dress is comfortable.