SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great backpack. Came for 2 weeks
With the store did not communicate, the backpack came to moscow in 12 days, there is a small smell, put a keychain as a gift! Thank you!!!
Backpack is not bad. But the handle is very thin, and the top valve without fastening. I once again make sure that buying through the internet is a lottery .... The purchase looked like in the store, i liked it very much, the price is 1200. I decided to save money, ordered here... Let's just say it's different... Put down the keychain. And very fast shipping. I hope that it will not fall apart)))
Good quality backpack. Leatherette. I came before mo in 2,5 weeks, and this is fast. Seller recommend.
Backpack just unrealistically cool!!! Delivery is only 10 days. Faster simply and can not be, the quality is just perfect! There is no smell, the color is cool, the accessories and the whole finish is perfect. The seams are even, the threads do not stick out anywhere. Fabric lining sooo durable, not silk. Inside was inserted inflated package, thanks to this did not crumple at all. To say that i liked it, it means not to say anything... I'm delighted!!! Definitely recommend the store 10 stars.
Fast shipping. Nice backpack. There is a smell, but i think it will fade)
Backpack prishol for 10 days. I order from this store not the first time and everything is super. I advise the seller. Thank you for the gift-keychain.
Amazing product! Quality was way better then expected plenty of little compartments inside and one on the back of the bag. Shipping was extremely fast and arrived in a week of purchasing. Will 100% buy from this store again!!
Hello, backpack is simple, bomb, Super!!! Thank you very much Delivery two weeks almost, very fast! Backpack cool, smell, as such, no color and photma, everything corresponds to the description!!! Once again, thank you very much, very davolna, prosperity and success to the store! And also corrected to put the package with air, the seller put it, so it is not crumpled!!! Still put a gift, very nice, although a trifle! Packed, okay!
Great backpack. Fast delivery (a week and a half to moscow). The product corresponds to the description, sewn qualitatively, the smell is almost absent. Very happy to buy!