SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
overall a good bag. smaller than expected. for the amount a pretty good bag!
This product smells really bad. I hope the smell goes away after airing out.
Good backpack. My daughter is happy, it's a pity that the color of the lightning does not match the photo of the store.
The backpack is cute. Come, of course, frozen, but over time, i think, will straighten out. Sequins in this model are single-color. That is, when the coup, the color does not change. Corresponds to the declared size, although the photo in the sample looks more :) in the sent backpack lightning differ in color from the sample. Attached a photo. In this regard, issued a partial refund of funds. Seller approved without problems
All would be nothing, but these seams .. the threads stick out, on one strap the stitch loops, on the other strap the stitch thread is cut. Not to fix... With the store did not communicate, and the delivery is about a month and a half to perm.
Very nice product. Super fast delivery, I am impressed. The only difference is that the front zipper is black, instead of the light pink, as it is in the picture. But it is ok. Big thank you store.
Excellent quality I buy not the first time from this store Shipping is very fast I advise
Cool backpack, my daughter is delighted, thank you!
From the moment of payment to moscow, the parcel was about 40 days, but i ordered on the eve of the new year and, probably, it's a hot time for parcels. The backpack is very cute, corresponds to the description and photo, except for the color of lightning-they are not pink, but black, but black strips of lightning in harmony with the color of the backpack straps and do not cause visual tension. Stitched moderately neatly, there were several tangled threads on the straps, which were easily cut. In general, it looks good and incredibly cute! Ears do not stand, you need to manually lift them and straighten them on the back, maybe they crumpled in my road, i do not know. The backpack has additional rings on the sides and, if desired, overhanging the strap, it can be worn as a bag, on the shoulder. The smell was but not murderous and quickly faded. The backpack is very small, but because of the swelling it is strange roomy. Lovely as a gift for kids and teens, will recommend the store and this product, store many thanks!
fast deliver, i am very glad of store.