SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good enough quality.
very nice !!!!
The jacket is simple, the photos are clearly not hers, but very similar. Stitched normally, without jambs. The description corresponds. Coloring kryptec and will not meet in ordinary stores
All super
The order came for 22 days to the brother came just in size, an excellent jacket!!! Thank you store!!!
Excellent jacket, i'm 54 size height 184 ideally sat size xxl and under a thin fleece left a little space
Very fast shipping. Good quality. The color is not as bright as the photo. for 170 height and 85 kg 2xl is normal. You can on a t-shirt and a thin sweater.
To moscow in 25 days. Stitched well, quality is satisfied, took xxl for 180/85, sat perfectly.
All at the highest level 5 +++++ quickly quality jacket, took xx l to 54 size. sits like poured but it would be possible and more, but also the parameters i have are not quite seven-metric. 178 per 96 kg.
Thank you. The jacket came quickly. Arkhangelsk region. Xl size, what you need. Growth of 173, in e from 75.
I never ordered something from the clothes on the alley, but since this windbreaker i liked and besides the reviews were only positive decided to risk) after asking about the size. People in one voice with my height of 176 cm and weight of 97 kg advised to take xxl (actually this size i ordered). Ordered on april 28 received the parcel on may 18 (which i think very quickly came even taking into account all the holidays) the track was tracked. Many write that the sleeves are short but it's not strange to me that everything is just right. The fabric is pleasant to the touch, a bunch of all kinds of pockets. There is no smell if the thread sticks out then not significantly. In a word, i'm happy. Thanks to the store. All good!!!
Excellent quality jacket. 98/176 xxl sits the most
Very high quality windbreaker
Great windbreaker
Already the second bought jacket. Corresponds to the description. The store is responsible!