SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Generally fire!!! Delivery to nsk month, the quality is perfect, took black, match the photo of the store, weightless, comfortable, on a wide leg, take, will not regret, i'm delighted.
They are too beautiful, super comfortable and size very well!!! Super! Received fast enough, I will order another color!!! A small elastic for hair as a gift is very attentive and cute!! Thank you!
Krasatulki, on my 35 straight toys, spasibochki, hugs
Arrived after month shoes comfort very וקלות scale suitable satisfied וממליצה thank you
What a beauty!!!!!! To someone who likes the wedge i recommend for 100%. I 've been on a wedge all my life. It's under 60 now. And for me it's a find!!!!. In order... In norilsk delivery 30 days. Tracked. Light, quality. Stitched, factory. Not a consumer. And beautiful, and not expensive. Be sure to write more. Oh, yeah. Platform under the heel 9 cm, under the finger 5. as in slippers. It's very important for me to work... Super! Thank you very much! 5 + + + + + + + +
Thank you very much for the fast delivery! Very light and high enough, but very comfortable. Except for me a little wide on a narrow leg, you will have to glue a small insole. Special thanks to the store for the gift. I'm happy!
Many thanks to you, especially the store many thanks 5 +++++... packed very carefully and reached without damage .. Separately for the gift thanks to the seller... Umnichka you... I liked it very much .. Size in size came to me soft and comfortable dressed immediately... All i am happy with no smell of threads sticking out... Molodets... and for fast delivery...
Sabo really liked 38 russian took 7.5 small, it is necessary to take 8 or. 8,5 comfortable boat although the high platform is very light color more saturated and more interesting than in the photo, the track was tracked thanks to the store for the gift (hair band) nice, the seller recommend i will order it more
On slippers, i have an unambiguous opinion. But still put 5 stars, because. Stitched qualitatively, reached the moscow time quickly, for 20 days. There is a smell of chinese. As will be worn, check closer to the summer. The color in the photo is pink, but in real life with peach notes. For me bolshevata platform, walking like convenient, but externally, not very, wanted a little less. Bought with a coupon for 750 rubles. Later i will add a review after use.
Super slippers!!!! All as in the photo! Despite my picky to things, i'm delighted!!! Highly recommend!!! Ordered 25.12.18g. In the moscow region came on january 18, 19. Special thanks to the store for the gift!