SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely lush skirt. It came in 3 weeks. Synthetic soft, not nasty)). I took the size 8. inside the belt there is an elastic band and a button. So you can pull and enough for a long time). The skirt itself has two lush flounces and a petticoat straight. Purchase satisfied. Seller recommend.
Wonderful skirt. everything corresponds to the description. 4 t per child of 4,5 years is ideal. very good that there is a tightening. Delivery within 10 days directly home. i definitely recommend the store and this product.
Super sijonas, Labai grazus .. Mano Dukra tiesiog svytejo Kol matavosi .. Dydis 8, Tinka 5.5 m mergytei .. Labai outlet, Kad juosmuo reguliuojasi, Manau mums Jo uzteks tikrai keliems metams, dabar ilgis Iki keliu (Ugis mergaites apie 113 cm) .. Labai rekomenduoju
Very nice skirt, fast delivery 2 weeks, highly recomend
Handmade cute, workmanship perfect. It's already my another purchase u this store recommend. Size compatible with table.
Daughter loves it!! I do too!!! Thank you!
Delivery to spb via chinese ng-3 weeks. Epacket, fully tracked. The skirt is of excellent quality. Everything is smooth. I order the second one. Last time from another store, ordered 4 t, according to his table it was the size of m. And he sent me the size s. for a long time i wrote with him, he sent some other tables, it turns out that exactly m had to order 5... In short spat, in the summer they took something and fine. It was 2,5. The length is shorter than anything. These skirts are only 4 sizes: xs, s, m, l. (there are still adults, there are xl... and so on), so choose more carefully. This seller has: Xs-12 months S-2-3 years M-4-5 years L-6-8 years. This time to certainly ordered 2 sizes larger-l (8). My daughter is 3 years old, an elastic band on the buttons, pulled on the belt. Sits perfectly, very beautiful. But still overdone. The length is just below the knee, i want shorter. But my daughter is delighted. We will wear years up to 6-7! In the last photo tried to show a comparison of s and l, but they slide on each other.
it is beautiful it is the second skirt i ordered. thanks!!!
Very pretty skirt. Recommend
Very good quality perfect for my daughters 1st birthday.