SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topurbanfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topurbanfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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These beanies are great! They look like in the photo. Material is very light, double wall sewn, stretchable yet not to loose. It is easy to wash, and suits to the head perfectly. My son loves it very much, so I bought it for a second time.
Super, second time i buy. I lost my hat and again i take the same.
Delivery 1,5 months to moscow. Excellent quality. Pretty big. She took for a teenager. The cap is light, despite the fur, not for the winter, for spring-autumn in moscow. By composition-on the last photo: 35% cotton, the rest of polyester. Took paired with a friend for 257₽. Very satisfied with the purchase. I recommend the store and the product.
Delivery to moscow 1,5 months. She took a teenager for 13 years. The cap is large, the big head is also perfect-the photo is visible (the last two photos with a flash, so there is a more blue color), very comfortable. In winter weather will be cold, and now + 5-+ 7 ° c is the most on such cold windy weather as in moscow. Took paired with a friend for 257₽. Very satisfied with the purchase, the child too. I recommend the store and the product.
Good hat, quality. Neat, warm, the color is very beautiful. Inside insulated. A large cap. On the head sits well. She took prdrostka for 13 years. Thank you store!
Ordered february 9, received march 14. the cap is good. bolshaya. only the label, as it is a long way sewn.
Delivery to russia about 2 weeks. Inner part type fleece, outer-synthetic/mixed fabric. The color is very different from the picture, not blue but closer to dusty gray with a blue tint. The seams are even, the threads do not stick out, there is no unpleasant smell. With the store did not have to communicate
Hat fire! When i received the package in the mail-i doubted... Thin hurt... And when i tried on and walked through the frost (-16)-very good, right after all excellent.
The best store i 've ever met. The goods are satisfied. Thank you.
Cool warm hat, pleasant to the touch. I order a second time.